ISO 22361:2022 provides guidance on crisis management, principles, the crisis management framework, leadership, decision making, communication and training and exercising. We set up crisis teams, playbooks and executive simulations that work alongside ISO 22301 continuity plans and cyber incident response.
Who it is for
- Executive teams and boards
- Organisations with high reputational exposure
What you gain
- Leaders who know their roles in a crisis
- Coordinated communication under pressure
How we help you apply it
Maturity review
Assess current practice against the guidance and agree what good looks like for your organisation.
Framework design
Translate the principles into a practical framework, roles and tools that fit your existing management systems.
Embedding
Workshops and coaching so teams apply the framework in day-to-day decisions.
Review and reporting
Periodic reviews and reporting that show progress to leadership and stakeholders.
ISO 22361 questions
How is crisis management different from incident management?
Incident management handles operational response; crisis management handles strategic, reputational and leadership decisions when events threaten the organisation as a whole.