Most requested standards and frameworks
Quality & service excellence
Quality, customer experience, IT service, innovation and project management standards.
- ISO 9001 Quality management systems Certifiable standardTransition by 30 Sept 2029 The world’s most widely used management standard, consistent products, services and customer satisfaction.
- ISO/IEC 20000-1 IT service management systems Certifiable standard A certifiable standard for delivering reliable, well-governed IT services.
- ISO 9004 Quality of an organisation: guidance to achieve sustained success Guidance standard Guidance for going beyond ISO 9001 towards sustained success, with a self-assessment tool.
- ISO 10002 Customer satisfaction: complaints handling guidelines Guidance standard Guidance for fair, fast and transparent complaints handling.
- ISO 10004 Customer satisfaction: monitoring and measuring Guidance standard Guidance on measuring customer satisfaction in a way that drives decisions.
- ISO 18295 Customer contact centres Certifiable standard Service requirements for customer contact centres and the clients who use them.
- ISO 56001 Innovation management systems Certifiable standard The first certifiable standard for managing innovation systematically.
- ISO 21500 Project, programme and portfolio management guidance Guidance standard International guidance on project management concepts and processes.
- ITIL 4 ITIL 4 IT service management framework Guidance standard The most widely used IT service management good-practice framework.
Other areas
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