The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to appoint a grievance officer and a nodal contact, display seller and product information, handle complaints within set timelines and avoid unfair trade practices. Guidelines issued by the Central Consumer Protection Authority in 2023 prohibit specified dark patterns.
We review platform journeys, grievance processes and disclosures, and align consent flows with the DPDP Act.
Who it is for
- Marketplaces and inventory e-commerce platforms
- D2C brands and sellers
What you gain
- Fewer consumer complaints and notices
- Journeys free of dark patterns
How we get you compliant
Applicability and scoping
Confirm whether and how the law applies to you, entities, data, systems, roles and territories.
Data and process mapping
Build a record of processing or control inventory so obligations can be tied to real systems and owners.
Gap assessment
Measure current practice against each obligation and rank the gaps by legal and business risk.
Remediation roadmap
Policies, notices, contracts, technical controls and governance, sequenced so the highest risks close first.
Evidence and ongoing monitoring
A compliance calendar, metrics and periodic reviews so you can demonstrate compliance to a regulator or customer at any time.