# ITIL 4: ITIL 4 IT service management framework

> The most widely used IT service management good-practice framework.

URL: https://securei3.com/standards/itil-4/
Category: Quality & service excellence: Guidance standard
Provider: Secure iQube (independent consultancy; ISO certificates are issued by accredited certification bodies; SOC and ISAE reports by licensed CPA and audit firms, which Secure iQube can arrange through partner firms)


ITIL 4 describes a service value system and practices such as incident, problem, change enablement and service level management. We use ITIL practices to meet ISO/IEC 20000-1 requirements and RBI IT governance expectations on IT service management.

## Who it is for

- IT service teams and MSPs

## Benefits

- Better service practices that support certification

## How Secure iQube helps

1. **Maturity review**: Assess current practice against the guidance and agree what good looks like for your organisation.
2. **Framework design**: Translate the principles into a practical framework, roles and tools that fit your existing management systems.
3. **Embedding**: Workshops and coaching so teams apply the framework in day-to-day decisions.
4. **Review and reporting**: Periodic reviews and reporting that show progress to leadership and stakeholders.

## Frequently asked questions

### Can organisations certify to ITIL?

No. Individuals take ITIL certifications; organisations certify to ISO/IEC 20000-1.

Related: https://securei3.com/standards/iso-20000-1/, https://securei3.com/standards/cobit/

Contact: https://securei3.com/contact/: info@securei3.com